Privacy policy

Last updated: May 17, 2026

PetLoom is operated by Shubex and powered by Shopify, which enables us to provide the Services to you. petLoom operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including payment details, transaction confirmations, and billing information.
• Account information including usernames, passwords, preferences and settings.
• Transaction information including items viewed, added to cart, purchased, returned, exchanged, or cancelled.
• Communications with us including customer support inquiries and feedback.
• Device information including browser type, IP address, device identifiers, and network connection details.
• Usage information including interactions with our website and Services.

Personal Information Sources

We may collect personal information from:

• Directly from you when you place an order, contact us, create an account, or use our Services.
• Automatically through cookies, pixels, analytics tools, and similar technologies.
• Service providers and partners who help us operate our business and Services.
• Third-party marketing and advertising partners.

How We Use Your Personal Information

We use your personal information for purposes including:

• Processing and fulfilling your orders.
• Providing customer support and responding to inquiries.
• Improving and personalizing your shopping experience.
• Sending updates, promotional messages, and marketing communications.
• Preventing fraud and maintaining security.
• Complying with legal obligations and enforcing our policies.

How We Disclose Personal Information

We may disclose your personal information:

• With Shopify and third-party service providers who help operate our business, including payment processors, shipping partners, analytics providers, and customer support services.
• With marketing and advertising partners to show personalized advertisements.
• When required by law or legal process.
• During business transfers such as mergers, acquisitions, or restructuring.
• With your consent or at your direction.

Relationship with Shopify

petLoom is operated by Shubex and hosted on Shopify. Shopify may collect and process personal information to provide and improve its services. Information you provide may be transferred to Shopify and related service providers located in different countries.

To learn more about Shopify’s privacy practices, please visit:
https://privacy.shopify.com/en

Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of such third-party services. Users should review the privacy policies of those websites separately.

Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention

We implement reasonable security measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights including:

• Accessing your personal information.
• Requesting correction of inaccurate information.
• Requesting deletion of your information.
• Requesting transfer of your information.
• Opting out of marketing communications.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.

Complaints

If you have concerns about how we process your personal information, you may contact us using the details below.

International Transfers

Your information may be processed and stored outside your country of residence. By using our Services, you consent to such transfers where permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, you may contact us at:

Email: contact@shubex.in

Address:
Shubex / petLoom
Justin Nagar, Plot No. G-02,
Matoshree Apartment,
Sawantwadi, Maharashtra – 416510,
India